Quality Standards for Measuring the Level of Service in Public Transport
Year: 2011
Type: article
Abstract: Based on the results of the experimental verification methodology of measuring customer satisfaction and quality evaluation of public transport, quality standards for services’ level measuring have been proposed. Quality standards which I recommend to set legal regulations should be defined by law or binding regulation. Setting standards for the criteria of time availability in the transport network is recommended to transfer in the responsibility of municipal authorities.
Source: Perner s Contacts
Author: Olivková, Ivana
Institution: VSB - Technical University of Ostrava
Language: English
Subfield: Transportation
Field: Social Sciences
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W2185283847