Work

Interpersonal Behaviors during Service Encounter and Their Impact on Service Outcome: An Application of the Interpersonal Circumplex Model

Year: 2006

Type: article

Source: ACR North American Advances

Authors: Zhenfeng Ma, Laurette Dubé

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Good health and well-being

Open Access status: closed

OpenAlex ID: W2185565182

FWCI:

Cites: 32

Cited by:

Related to: 10