House of excellence: Better BSC practice through QFD Plus Hoshin Kanri
Year: 2011
Type: article
Abstract: In this paper, we are to propose a new methodology for organization evaluation by balanced Scorecard, Quality Function Deployment and Hoshin Kanri.This method covers the weaknesses of previous methods and helps managers design a road map. We believe that by combining these methods managers can ensure that limited resources of the organization are allocated properly to get a proper vision. The weakness of the previous methods was that they are more qualitative and very hard to understand for the staff. To remedy this weakness, first of all we execute strategic planning. Secondly a BSC is used translate qualitative factors into quantities factors. Furthermore, we rank these performance drivers by QFD and find out how we can get indicators by Voice of customer, Voice of Staff and Voice of Engineering.Ultimatly we design improvement projects based on these voices and using Hoshin Kanri. The proposed methodology was implemented in Iran Porcelain factory (IRANA).
Authors: Yazdi, Amir Karbassi, Mennatib, Bahman
Language: English
Subfield: Accounting
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W2187650894