Work

Diagnosing service quality using customer reviews: an index approach based on sentiment and gap analyses

Year: 2015

Type: article

Source: Service Business

DOI: 10.1007/s11628-015-0290-1

Authors: Bomi Song, Changyong Lee, Byungun Yoon, Yongtae Park

Institutions: Seoul National University, Ulsan National Institute of Science and Technology, Dongguk University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funder: National Research Foundation of Korea

OpenAlex ID: W2188598232

FWCI: 6.619

Cites: 34

Cited by: 38

Related to: 10