Work

Morphological analysis: a method for selecting ICT applications in South African government service delivery

Year: 2010

Type: article

Abstract: Successful ICT projects depend on complex, interrelated sociological and technical factors for which there are no standard theoretical framework for prediction or analysis. Morphological analysis is a problem-solving method for defining, linking, and evaluating problem spaces that are inherently nonquantitative. In this article, we show how our research team created a telephony impact model using morphological analysis to strategically select a national ICT telephony project for South Africa from several possibilities, based on nonquantitative, socio-technical criteria. The telephony impact model provides a rigorous framework to the diagnostic and planning phases of our action research that is a vast improvement over “best practices” guidelines. We believe that this approach takes a first step toward predictive models and theories for ICT deployment.

Source: Information Technologies and International Development

Authors: Madelaine Plauché, Alta de Waal, Aditi Sharma Grover, Tebogo Gumede

Institution: Council of Scientific and Industrial Research

Language: English

Topic: E-Government and Public Services

Subfield: Political Science and International Relations

Field: Social Sciences

Domain: Social Sciences

SDG: Industry, innovation and infrastructure

Open Access status: diamond

OpenAlex ID: W1482216579

FWCI: 8.167

Cites: 31

Cited by: 13

Related to: 10