Work

Service with a smile: Does the type of smile matter?

Year: 2015

Type: article

Source: Journal of Retailing and Consumer Services

DOI: 10.1016/j.jretconser.2015.11.010

Authors: Susan A. Andrzejewski, Emily C. Mooney

Institutions: California State University, Channel Islands, Franklin & Marshall College

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funders: Georgia Agricultural Experiment Stations, Franklin and Marshall College

OpenAlex ID: W2190131407

FWCI: 10.3

Cites: 70

Cited by: 76

Related to: 10