How do general practices manage requests from patients for 'same-day' appointments? A questionnaire survey.
Year: 2001
Type: article
Study design: Observational Study
Abstract: Same-day appointment requests are common and can be problematic for general practices that run appointment systems. In a questionnaire survey sent to 90 general practices in one health authority area (response rate 88%), a variety of management systems existed for dealing with same-day appointment requests. Managing the requests was found to be a significant cause of stress for many general practitioners. Registrars, locums, and practice nurses play only a small part in meeting patient demands and few practices operate telephone triage to help manage these requests.
Source: Europe PMC (PubMed Central)
Authors: M Luthra, M N Marshall
Language: English
Field: Decision Sciences
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W2197350857