Work

Managing service quality in high customer contact B2B services across domestic and international markets

Year: 2015

Type: article

Study design: Observational Study

Source: Industrial Marketing Management

DOI: 10.1016/j.indmarman.2015.09.002

Authors: Nadia Pomirleanu, Babu John Mariadoss, Pavan Rao Chennamaneni

Institutions: University of Nevada, Las Vegas, Washington State University, University of Wisconsin–Whitewater

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W2201313295

FWCI: 2.942

Cites: 178

Cited by: 32

Related to: 10