Work

Aligning Organizational Requirements with Enterprise Systems Capabilities: The Role of Domain-Specific Knowledge

Year: 2007

Type: conference-paper

Abstract: Lack of alignment between organizational requirements and Enterprise System (ES) package capabilitiesappears to be a key factor in problematic ES implementations that have been showcased frequently in the press.We present a model that describes an effective alignment process as one in which the level of the customer's and vendor's shared understanding of both organizational requirements and ES package capabilities leads to a high-quality evaluation of fit between the customer's requirements and the capabilities of the ES package.We then focus on the role of domain-specific knowledge as a major factor influencing the effectiveness and efficiency of the alignment process.We present two cases representing significantly different levels of domain-specific knowledge that support this notion.

Source: QUT ePrints (Queensland University of Technology)

Authors: Michael Rosemann, Iris Vessey, Ronald Arthur Gerard Weber, Corina Raduescu

Institutions: Queensland University of Technology, Monash University, The University of Queensland

Language: English

Topic: ERP Systems Implementation and Impact

Subfield: Management Information Systems

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W2206041889

FWCI:

Cites: 15

Cited by: 3

Related to: 10