Work

Customer forgiveness following service failures

Year: 2015

Type: review

Source: Current Opinion in Psychology

DOI: 10.1016/j.copsyc.2015.11.005

Authors: Jeff Joireman, Yany Grégoire, Thomas M Tripp

Institutions: Washington State University, HEC Montréal, Washington State University Vancouver

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Peace, justice, and strong institutions

Open Access status: closed

OpenAlex ID: W2209836084

FWCI: 0.742

Cites: 46

Cited by: 107

Related to: 10