Work

Understanding Customer Quality Requirements

Year: 1999

Type: article

Study design: Observational Study

Source: Industrial Marketing Management

DOI: 10.1016/s0019-8501(98)00007-8

Authors: Eric Hansen, Robert J. Bush

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W22120743

FWCI: 3.207

Cites: 31

Cited by: 150

Related to: 10