Work

The missing path to gain customers loyalty in pharmacy retail: The role of the store in developing satisfaction and trust

Year: 2015

Type: article

Study design: Observational Study

Source: Research in Social and Administrative Pharmacy

DOI: 10.1016/j.sapharm.2015.10.001

Authors: Sandro Castaldo, Monica Grosso, Erika Mallarini, Marco Rindone

Institutions: Bocconi University, École de management de Lyon

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2216958799

FWCI: 8.825

Cites: 70

Cited by: 71

Related to: 10