Work

The Impact of Perceived Service Fairness and Quality on the Behavioral Intentions of Chinese Hotel Guests: the Mediating Role of Consumption Emotions

Year: 2015

Type: article

Study design: Observational Study

Source: Journal of Travel & Tourism Marketing

DOI: 10.1080/10548408.2015.1008668

Authors: Lujun Su, Scott R. Swanson, Xiaohong Chen

Institutions: Central South University, University of Wisconsin–Eau Claire

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funders: China Postdoctoral Science Foundation, Foundation for Innovative Research Groups of the National Natural Science Foundation of China

Awards: G1355044882, G5152670668

OpenAlex ID: W2220043640

FWCI: 13.24

Cites: 76

Cited by: 78

Related to: 10