Work

Development of a Service Guarantee Model

Year: 1998

Type: article

Source: Asia Pacific Journal of Management

DOI: 10.1023/a:1015412825222

Author: Jochen Wirtz

Institution: National University of Singapore

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2234287353

FWCI: 11.02

Cites: 34

Cited by: 95

Related to: 10