Examining the Relationship of Emotional Labor with an Ability-Based Conceptualization of Emotional Intelligence
Year: 2008
Type: article
Study design: Observational Study
Abstract: This empirical study proposed and tested theoretical links between emotional intelligence (EI) and emotional labor constructs (i.e., display rules, emotional labor strategies), thus expending past work on relationships between individual differences and emotional labor.Three emotional labor strategies (surface acting, deep acting, and naturally-felt emotions) were expected to mediate potential effects of EI on two outcomes of emotional exhaustion and perceived authenticity.Data were collected from 74 working students at the University of Akron who held part-time or full time jobs, and their supervisors.Employees completed measures of EI, display rules, emotional labor strategies, and emotional exhaustion.Their supervisors completed display rule measures and also rated the authenticity of the employees' emotional displays.Results suggested significant relationships of emotional labor strategies with emotional exhaustion and perceived authenticity, but found minimal support for relationships between EI dimensions and either emotional labor strategies or the two outcome variables.
Author: Grace A. Leung
Institution: University of Akron
Language: English
Subfield: Sociology and Political Science
Field: Social Sciences
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W2249195126