Work

Investigating the success of knowledge management: An empirical study of small- and medium-sized enterprises

Year: 2016

Type: article

Abstract: Most firms have started to realize the importance of KM in streamlining their operations and processes to improve organizational performance. So in this paper, we try to survey and present a model for measuring success of KM in small- and medium-sized enterprises (SMEs). This study is the first empirical test of an adaption of the Jennex and Olfman (J&O) KM success model considered a better description of KM success due to its strong theoretical grounding to analysis the influences of KM and inter-actions on workers' productivity in Taiwanese SMEs settings. Structural equation modeling techniques are applied to data collected through questionnaires from 277 knowledge workers. All the hypothesized relationships between the variables are significantly supported by the data. The findings served as useful reference points for researchers interested in investigating issues related to the successful implementation of KM, and for practitioners aiming to achieve the benefits of KM in SMEs.

Source: Asia Pacific Management Review

DOI: 10.1016/j.apmrv.2015.12.003

Authors: Mei-Hsiang Wang, Tarng-Yao Yang

Institution: Southern Taiwan University of Science and Technology

Language: English

Topic: Knowledge Management and Sharing

Subfield: Communication

Field: Social Sciences

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: hybrid

Estimated APC paid: $2,000