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Measuring and Improving the Quality of Public Services: A Hybrid Approach

Year: 1996

Type: article

Abstract: Made available in DSpace on 2008-05-22T20:16:57Z (GMT). No. of bitstreams: 1 librarytrendsv44i3c_opt.pdf: 615147 bytes, checksum: 966b8b80ad5a325c0b0b34942e6f4408 (MD5) Previous issue date: 1996

Source: Illinois Digital Environment for Access to Learning and Scholarship (University of Illinois at Urbana-Champaign)

Authors: Thomas A. Seay, S. J. Seaman, David J. Cohen

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W2257565075

FWCI: 4.822

Cites:

Cited by: 32

Related to: 10