Work

Determinanty zadowolenia osób odwiedzających aglomerację poznańską

Year: 2015

Type: article

Abstract: The paper presents results of research conducted among visitors to the Poznan agglomeration. The aim of the survey was to identify factors influencing visitor satisfaction in the Wielkopolska Region. The analysis was performed with the partial least squares method. It was found that strong influences on visitor satisfaction have cognitive attributes of the image (cost of accommodation, quality of tourism services) and affective attributes (hospitality, security, aesthetics and recreation opportunities). In addition, satisfaction is influenced by the perception of the quality of tourism infrastructure (catering and accommodation). The research does not confirm mediating the role of service quality perception between the destination's image and visitor satisfaction.(original abstract)

Source: Zeszyty Naukowe Wyższej Szkoły Bankowej w Poznaniu

Author: Marek Nowacki

Institution: WSB Merito University in Poznan

Language: Polish

Topic: Diverse Aspects of Tourism Research

Subfield: Tourism, Leisure and Hospitality Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: diamond

OpenAlex ID: W2261251478

FWCI:

Cites: 23

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Related to: 10