Work

The transformation of higher education: evaluation of CRM concept application and its impact on student satisfaction

Year: 2015

Type: article

Source: Eurasian economic review :

DOI: 10.1007/s40821-015-0037-x

Author: Anes Hrnjic

Institution: University of Sarajevo

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Quality education

Open Access status: closed

OpenAlex ID: W2266830645

FWCI: 2.206

Cites: 71

Cited by: 27

Related to: 10