Work

Total Quality Management and Internal Customers: Measuring Internal Service Quality

Year: 1996

Type: article

Source: The Journal of Marketing Theory and Practice

DOI: 10.1080/10696679.1996.11501731

Authors: David W. Finn, Julie Baker, Greg W. Marshall, Roy Anderson

Institutions: Texas Christian University, The University of Texas at Arlington, University of South Florida

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2269511982

FWCI: 0.804

Cites: 19

Cited by: 72

Related to: 10