The role of trust in global software outsourcing relationships
Year: 2003
Type: dissertation
Abstract: Over the last decades, a trend towards the globalization of business,\nand of software-intensive sectors in particular, has emerged. These\ncircumstances, in addition to new technical solutions, have had a\nlarge impact on software development. Because of advantages like cost\nsavings, access to world-class IT professionals, and shortened\ntime-to-market, several companies explore these new opportunities. One\nof these opportunities is Global Software Outsourcing, or GSO, meaning\nsoftware development taking place outside the national border of the\ncustomer country.\n\nHowever, GSO also brings along questions about how to successfully\noperate across national and cultural boundaries. In this thesis, a\nbetter understanding of trust is suggested as a way to deal with some\nof these problems. In order to make trust identifiable in the GSO\ncontext, seven attributes of trust are suggested. Furthermore, the\nseven attributes of trust are evaluated by being applied to the\nfindings from a GSO project between a Norwegian customer and a Russian\nsoftware supplier. Based on this evaluation, the attributes of trust\nform the basis for a suggested model to identify and describe trust in\nGSO relationships.
Author: Vegar Imsland
Language: English
Subfield: Management Information Systems
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W2270106919