Work

Effects of Service Failure on Consumer Responses across Failure Types: A Moderating Role of Intimacy

Year: 2016

Type: article

Source: Australasian Marketing Journal (AMJ)

DOI: 10.1016/j.ausmj.2015.12.004

Authors: Seongun Jeon, Jonathan S. Kim

Institutions: Seoul National University, Hanyang University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2270501320

FWCI: 1.943

Cites: 53

Cited by: 25

Related to: 10