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Determinants of Satisfaction and Willingness to Recommend: Physician and Patient Perspectives

Year: 2013
Type: article
Abstract: Today, when the U.S. health care system is undergoing significant transformations geared towards improving quality of, increasing access to and making more affordable health care services, hospitals are committed to attracting and retaining highly qualified physicians.At the same time, hospitals, in addition to providing excellent care, are interested in attracting new patients.Positive word-ofmouth is believed to be one of the most effective strategies for attracting both qualified physicians and loyal patients.While human resources management literature has demonstrated the link between satisfaction and willingness to recommend, very little research in this area has been conducted in the health care setting.This dissertation project was aimed at developing an in-depth understanding of factors affecting physician and patient willingness to recommend.The project consisted of three studies.The first study was qualitative in design and consisted of 14 interviews with physicians working at a Midwestern Academic Medical Center.The physicians' views on the factors influencing their job satisfaction were explored.It was discovered that physicians held different beliefs about job satisfaction drivers and the factors associated with job dissatisfaction.Additionally, the for being a creative and demanding advisor who allowed my research passion to thrive.Sarah Anderson provided insightful, critical, and fresh perspective on my ideas as they were being fleshed out.Eric Seiber recommended always keeping the question in mind, "Does this make sense?"I would also like to thank my dear friends and fellow doctoral students who were so helpful and supportive.Naomi Adaniya, Julie Robbins, Lindsey Asti, Tiasha Letostak, and Chrisanne Wilks
Author: Maria Jorina
Language: English
Open Access status: green
OpenAlex ID: W2270862700
FWCI:
Cites: 217
Cited by: 3
Related to: 10