Citizen’s Trust in e-Government: A Conceptual Model
Year: 2012
Type: article
Abstract: Citizens’ reluctance to adopt e-Government has become a major hurdle for governments that want the maximum return on their heavy investments in building e-Government infrastructures. It is therefore crucial for such governments to understand the factors affecting citizens’ willingness to adopt eGovernment services. Several studies suggest that citizens have not adopted eGovernment primarily because of risk concerns and trust-related issues. Studies, therefore, suggested that e-Government trust issues should be critically investigated to help citizens favorably share information and make e-Government transactions. This paper initiates discussion of this issue by proposing a conceptual model of trust in e-Government. The proposed model discusses three main antecedents of trust in e-Government: citizen’s propensity to trust, trust in the Government, and trust in the Internet. The consequences of trust in eGovernment are proposed to be reduced perceived risk and enhanced intentions to adopt e-Government.
Source: تحقیقات بازاریابی نوین
Author: Zakia Al-Adawi
Institution: Sultan Qaboos University
Language: Persian
Field: Social Sciences
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W2271736488