Work

Does relationship communication matter in B2C service relationships?

Year: 2016

Type: article

Study design: Observational Study

Source: Journal of Services Marketing

DOI: 10.1108/jsm-08-2014-0290

Authors: M.S. Balaji, Sanjit Kumar Roy, Khong Kok Wei

Institutions: University of Nottingham Ningbo China, The University of Western Australia, University of Nottingham

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2281665075

FWCI: 5.832

Cites: 100

Cited by: 55

Related to: 10