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Centralised coordination of spontaneous emergency volunteers: The EV CREW model

Year: 2016
Type: article
Abstract: This paper presents a case study of Emergency Volunteering - Community Response to Extreme Weather (EV CREW). EV CREW is a best-practice model for centrally coordinating spontaneous volunteers who respond during emergencies. The model was developed by Volunteering Queensland, a not-for-profit organisation and the peak volunteering body in Queensland. The case study outlines the EV CREW model, with particular attention on intended outcomes for community resilience and emergency management. It presents spontaneous volunteering as an empowering and legitimate component of recovery and resilience and, when coordinated appropriately, it adds value to recovery, is rewarding for volunteers, and reduces associated risks for volunteers, recipient organisations and communities. It also emphasises that central coordination does not replace traditional emergency management volunteering nor informal helping behaviour and emergent volunteerism. Instead, models like EV CREW extend existing emergency management arrangements to increase the variety of ways available for people to contribute to emergency management and disaster recovery.
Language: English
Open Access status: green
OpenAlex ID: W2289996460
FWCI: 2.791
Cites: 13
Cited by: 14
Related to: 10