Work

The Moderating Role of Age in Customer Loyalty Formation Process

Year: 2016

Type: article

Study design: Observational Study

Source: Services Marketing Quarterly

DOI: 10.1080/15332969.2015.1112184

Authors: Paramaporn Thaichon, Antonio Lobo, Thu Nguyen Quach

Institutions: S P Jain School of Global Management, Swinburne University of Technology

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2290444032

FWCI: 1.943

Cites: 76

Cited by: 24

Related to: 10