Work

A service quality and success model for the information service industry

Year: 2003

Type: article

Study design: Observational Study

Source: European Journal of Operational Research

DOI: 10.1016/s0377-2217(03)00125-5

Authors: Hollis Landrum, Victor R Prybutok

Institutions: United States Army, U.S. Army Engineer Research and Development Center, University of North Texas

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W229097733

FWCI: 11.45

Cites: 28

Cited by: 238

Related to: 10