Work

The integration of quality management in higher education institutions: a systematic literature review

Year: 2015

Type: review

Abstract: This paper presents the results of a systematic literature review showing how the literature on quality management (QM) in higher education (HE) has evolved. As a first contribution, this work presents a systematic breakdown of research in the field of HE quality management. Its second and most innovative contribution is its coverage of the process of introducing quality management into institutions’ global management systems. Theoretically, we believe this second point to be a general trend in the evolution of the quality management literature, and empirically it represents a trend for quality management principles and practices in governance and management systems of higher education institutions (HEIs). The literature was analysed by distinguishing three main levels in HEIs: a process level, an organisational level, and, since our focus is specifically on the field of quality management, a quality management principles level. Overall, this paper concludes that integration at the three levels of analysis is strong. Moreover, we were able to identify a trend towards the development of holistic and comprehensive quality management approaches both in conceptual and empirical research studies.

Source: Total Quality Management & Business Excellence

DOI: 10.1080/14783363.2015.1050180

Authors: Maria J. Manatos, Cláudia S. Sarrico, Maria J. Rosa

Institutions: University of Lisbon, Universidade do Porto, ISEG - Instituto Superior de Economia e Gestão, University of Aveiro

Language: English

Topic: Management Systems and Quality Improvement

Subfield: Strategy and Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Quality education

Open Access status: green

Funder: Universitetet i Oslo