"The Computer Says No!" -- A Case Study on Automated Decision-Making in Public Authorities
Year: 2016
Type: conference-paper
Abstract: In e-government automated decision-making increases, forming part of a trend towards "smart" and self-regulating systems. This necessitates the introduction of new relationships and practices, challenging the division of responsibilities in public administration. Using a case study approach, this paper elaborates on implications of automated decision-making for professional officers in a Swedish public organization. We conclude that automation should be framed in relation to the rules of law and ethics of justice. Furthermore, the roles and competences of professionals are changing, with automated systems beginning to resemble co-bureaucrats. Professionals can either make an alliance with the automated system or the client. This choice of strategy is related to the issues of legitimacy and professional competences. We also identify practices as being either a form of caring ethics or a formal legal ethic norm. Such practices should be further addressed to influence practices promoting legitimate systems citizens can trust.
Authors: Elin Wihlborg, Hannu Larsson, Karin Hedstrom
Institutions: Linköping University, Örebro University
Language: English
Field: Social Sciences
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W2293262879