Work

An Experimental Investigation of the Effect of Perceived Service Quality on Consumer Satisfaction with Service Encounters

Year: 2014

Type: book-chapter

Source: Developments in marketing science: proceedings of the Academy of Marketing Science

DOI: 10.1007/978-3-319-13248-8_91

Author: Laurette Dubé

Institution: Université de Montréal

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2295434361

FWCI: 1.602

Cites: 16

Cited by: 3

Related to: 10