Work

Rethinking E-Commerce Service Quality: Does Website Quality Still Suffice?

Year: 2015

Type: article

Study design: Observational Study

Source: Journal of Computer Information Systems

DOI: 10.1080/08874417.2015.11645788

Authors: Jun Sun, Zhaojun Yang, Ying Wang, Yali Zhang

Institutions: The University of Texas Rio Grande Valley, Xidian University, Northwestern Polytechnical University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2295468703

FWCI: 2.942

Cites: 46

Cited by: 22

Related to: 10