Work

Constructing online switching barriers: examining the effects of switching costs and alternative attractiveness on e-store loyalty in online pure-play retailers

Year: 2016

Type: article

Study design: Observational Study

Source: Electronic Markets

DOI: 10.1007/s12525-016-0218-1

Authors: Ezlika Ghazali, Bang Nguyen, Dilip S. Mutum, Amrul Asraf Mohd-Any

Institutions: University of Malaya, East China University of Science and Technology, University of Nottingham Malaysia Campus

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2296155993

FWCI: 21.38

Cites: 112

Cited by: 123

Related to: 10