Work

A study on the factors affecting customer satisfaction in online airline services

Year: 2015

Type: article

Study design: Observational Study

Source: International Journal of Business Information Systems

DOI: 10.1504/ijbis.2015.072249

Authors: Nur Fazidah Elias, Hazura Mohamed, Rira Rahayu Arridha

Institution: National University of Malaysia

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funder: Universiti Kebangsaan Malaysia

OpenAlex ID: W2296471709

FWCI: 4.412

Cites: 44

Cited by: 21

Related to: 10