Work

Relational capital quality and client loyalty: firm-level evidence from pharmaceuticals, Pakistan

Year: 2016

Type: article

Source: The Learning Organization

DOI: 10.1108/tlo-05-2015-0030

Authors: Shujaat Mubarik, VGR Chandran, Evelyn S Devadason

Institution: University of Malaya

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2296735336

FWCI: 5.184

Cites: 85

Cited by: 43

Related to: 10