Work

The relationship between service quality, satisfaction, trust, value, commitment and loyalty of Internet service providers' customers

Year: 2015

Type: article

Study design: Observational Study

Source: Journal of Global Scholars of Marketing Science

DOI: 10.1080/21639159.2015.1073419

Authors: Paramaporn Thaichon, Thu Nguyen Quach

Institutions: S P Jain School of Global Management, Swinburne University of Technology

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2297489105

FWCI: 11.03

Cites: 95

Cited by: 117

Related to: 10