Work

Regaining Fans’ Trust after Negative Incidents: Fit between Responses and Nature of Incidents

Year: 2013

Type: article

Source: Sport Marketing Quarterly

DOI: 10.1177/106169341302200407

Authors: Cindy Lee, Hyejin Bang, Donghun Lee

Institutions: West Virginia University, Florida International University, Ball State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Peace, justice, and strong institutions

Open Access status: closed

OpenAlex ID: W2297574333

FWCI: 2.06

Cites: 41

Cited by: 21

Related to: 10