Work

Sexual harassment and proactive customer service performance: The roles of job engagement and sensitivity to interpersonal mistreatment

Year: 2016

Type: article

Study design: Observational Study

Source: International Journal of Hospitality Management

DOI: 10.1016/j.ijhm.2016.02.008

Authors: Yan Li, Mengyuan Chen, Yijing Lyu, Canhua Qiu

Institutions: Xiamen University, Shandong University, Shanghai University of Finance and Economics, Tongji University

Language: English

Topic: Workplace Violence and Bullying

Subfield: Sociology and Political Science

Field: Social Sciences

Domain: Social Sciences

SDGs: Decent work and economic growth, Peace, justice, and strong institutions

Open Access status: closed

Funder: Humanities and Social Sciences Youth Foundation, Ministry of Education of the People's Republic of China

Award: G8400800485

OpenAlex ID: W2297953252

FWCI: 16.2

Cites: 73

Cited by: 107

Related to: 10