Work

Online purchase determinants of loyalty: The mediating effect of satisfaction in tourism

Year: 2016

Type: article

Study design: Observational Study

Source: Journal of Retailing and Consumer Services

DOI: 10.1016/j.jretconser.2016.01.003

Authors: Hélia Gonçalves Pereira, Maria de Fátima Salgueiro, Paulo Rita

Institution: Iscte – Instituto Universitário de Lisboa

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W2300633772

FWCI: 18.14

Cites: 111

Cited by: 130

Related to: 10