Work

Impact of Customer Relationship Management on Customer Satisfaction: The Case of a Budget Hotel Chain

Year: 2016

Type: article

Source: Journal of Travel & Tourism Marketing

DOI: 10.1080/10548408.2015.1130108

Authors: Roya Rahimi, Metin Kozak

Institution: University of Wolverhampton

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2301258341

FWCI: 27.85

Cites: 64

Cited by: 177

Related to: 10