Work

Information systems outsourcing in major Portuguese companies - contracting services

Year: 2012

Type: article

Abstract: The information systems outsourcing presents itself as a strategic option for companies and continues to evolve in size and in type of contracts.In order to identify the most frequently outsourced services and aiming to get a better comprehension on the hiring process, a study was made based on a survey sent to information systems managers of large Portuguese companies.The study allowed to identify the information systems services usually outsourced, the main criteria used for selecting suppliers, the aspects considered in contracts, the difficulties that arise in relationships between customers and suppliers, and the mechanisms adopted for conflict resolution.

Source: Portuguese National Funding Agency for Science, Research and Technology (RCAAP Project by FCT)

Authors: Fraga, Maria Glória, Varajão, João, Amaral, Luis, Bulas-Cruz, José

Institutions: University of Trás-os-Montes and Alto Douro, Centro ALGORITMI, University of Minho

Language: English

Topic: Outsourcing and Supply Chain Management

Subfield: Management Information Systems

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W2303127417

FWCI: 2.531

Cites: 26

Cited by: 11

Related to: 10