Work

Service attributes as drivers of behavioral loyalty in casinos: The mediating effect of attitudinal loyalty

Year: 2016

Type: article

Study design: Observational Study

Source: Journal of Retailing and Consumer Services

DOI: 10.1016/j.jretconser.2016.03.001

Authors: Anil Bilgihan, Melih Madanoglu, Peter Ricci

Institution: Florida Atlantic University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2305545847

FWCI: 11.66

Cites: 72

Cited by: 53

Related to: 10