Work

Service value and switching barriers: a personal values perspective

Year: 2016

Type: article

Study design: Observational Study

Source: Service Industries Journal

DOI: 10.1080/02642069.2016.1158252

Authors: Pham Ngoc Thuy, Le Nguyen Hau, Felicitas Evangelista

Institutions: Ho Chi Minh City University of Technology, Western Sydney University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funder: Viet Nam National University Ho Chi Minh City

OpenAlex ID: W2316089932

FWCI: 6.48

Cites: 95

Cited by: 24

Related to: 10