Taking up the Ombudsmen's BurdenThe Control of Police Discretion: The Danish Experience. By Thomas J. Aaron Canadian Ombudsman Proposals. By Stanley V. Anderson Ombudsman and Others: Citizens' Protectors in Nine Countries. By Walter Gellhorn When Americans Complain: Governmental Grievance Procedures. By Walter Gellhorn The Ombudsman, Citizen's Defender. By Donald C. Rowat