Work

Customer Satisfaction and Future Financial Performance Discussion of are Nonfinancial Measures Leading Indicators of Financial Performance? An Analysis of Customer Satisfaction

Year: 1998

Type: article

Source: Journal of Accounting Research

DOI: 10.2307/2491305

Author: Richard A. Lambert

Language: English

Topic: Accounting and Organizational Management

Subfield: Management Information Systems

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2324322876

FWCI: 1.902

Cites: 3

Cited by: 74

Related to: 10