Work

Discount reference moderates customers' reactions to discount frames after online service failure

Year: 2016

Type: article

Source: Journal of Business Research

DOI: 10.1016/j.jbusres.2016.03.044

Authors: Seyed Shahin Sharifi, Hashem Aghazadeh

Institutions: Monash University, University of Tehran

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2325007409

FWCI: 5.832

Cites: 54

Cited by: 35

Related to: 10