Creation of a Multi-Rater Feedback Assessment for the Development of Servant Leaders at the Veterans Health Administration
Year: 2016
Type: article
Abstract: The philosophy and associated outcomes of servant leadership are particularly well-suited for the current challenges faced by the healthcare industry.However, in order for organizations to take advantage of the potential benefits of this approach, identifying consistent and sound techniques for developing leaders into servant leaders is necessary.A comprehensive review of the existing literature revealed a lack of a theorybased framework for how to intentionally develop an organization's servant leadership culture to guide the Veterans Health Administration's (VHA) efforts.Furthermore, existing servant leadership assessments did not lend themselves well to leadership development, as they were designed as research tools without the leader's end user experience in mind.Using culture change and leadership development best practices as a guide, the VHA developed a multi-rater behavioral feedback tool based on a leading servant leadership model as the first step in its journey to create a culture of servant leadership.The results of confirmatory and exploratory factor analyses are presented, which validate the proposed Seven Pillars of Servant Leadership Model (Sipe & Frick, 2009) on which the instrument was based.The paper concludes with a discussion of the next steps in the VHA's process in hopes of providing a blueprint for other organizations seeking to embed servant leadership principles in their culture.
Language: English
Subfield: Strategy and Management
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W2326118366