Work

Predictability and Personalization in the Service Encounter

Year: 1987

Type: article

Source: Journal of Marketing

DOI: 10.1177/002224298705100207

Authors: Carol F. Surprenant, Michael R. Solomon

Institution: New York University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2329397635

FWCI: 12.22

Cites: 17

Cited by: 1,135

Related to: 10