Work

"Can't Get No Satisfaction": Customers, Citizens, Service, and Satisfaction

Year: 1993

Type: article

Source: Public Administration Review

DOI: 10.2307/976710

Authors: Frank Marini, David E. Bowen, Richard B. Chase, Thomas G. Cummings, W. E. Lyons, David Lowery, Ruth Hoogland DeHoog, Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry, Ron Zemke, Dick Schaaf

Language: English

Topic: Public Policy and Administration Research

Subfield: Public Administration

Field: Social Sciences

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2331824536

FWCI:

Cites:

Cited by: 4

Related to: 10