Work

Inter-Municipal Cooperation and Satisfaction with Services: Evidence from the Norwegian Citizen Study

Year: 2016

Type: article

Abstract: We investigate the effects of inter-municipal cooperation on citizen satisfaction with fire services and refuse handling. While there is a growing interest in cooperation as a way of providing municipal services, little is known of the effect on citizen satisfaction. Through a multilevel analysis combining individual and municipal data, we find that inter-municipal cooperation has a negative effect on satisfaction with fire services, no effect on refuse collection but a positive effect on satisfaction with source separation. The results, we argue, show how the organizational form may affect satisfaction in different ways depending on service characteristics.

Source: International Journal of Public Administration

DOI: 10.1080/01900692.2015.1029132

Authors: Marthe L. Holum, Tor G. Jakobsen

Institution: Høgskolen i Sør-Trøndelag

Language: English

Topic: Public Policy and Administration Research

Subfield: Public Administration

Field: Social Sciences

Domain: Social Sciences

SDGs: Sustainable cities and communities, Peace, justice, and strong institutions

Open Access status: green

OpenAlex ID: W2332597588

FWCI: 2.868

Cites: 47

Cited by: 24

Related to: 10